Virgin not getting it

Virgin MediaContinuing the Virgin Media disaster saga.

Called today to find out why service was still beyond bad, considering that the solution was supposed to have been put in place at the end of October, only to find out that the date has been cleared and no new date set! But its ok apparently, because I can claim the BB part of my bill back, so that’s fine, right?

Trying to explain to first line support (who are an overseas call centre, most of the time) that a paltry refund doesn’t reimburse me for the 3rd party web services that I have paid for and am unable to use, or how 0.2Mb with a 120 latency to the first hop is useless to even browse the modern image heavy web (it even times out trying to load Virgin’s own support site), is a bit pointless as they can’t do anything except try to get you to go through the ‘checklist for idiots with BB trouble’ and offer platitudes.

I can’t believe that a known issue can slip a fix date and not have a new date set, or that they have no way to notify people that its an ongoing problem unless you ring up every month. Or maybe that’s the point, they don’t want to advertise that there is a problem likely to take 2-3 months to fix whilst they’re still cramming people onto their ‘super fast broadband’.

Angry, angry, angry!


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