So, when your service provider rings you up and asks you for your password to verify that you are who they think you are before they can talk to you do they understand just how dumb that is??? In VirginMedia’s case, no.
In a world where we are told that the phishers are waiting around every corner waiting to snatch our personal info, why would you blindly hand over your password to anyone that happens to ring you and claim to be from a company that you deal with?
Why don’t we have 2 passwords, i.e. 1 for when the customer initiates the call and 1 for when the company initiates?