Well, due to our landlords deciding that they wanted to move back into their house we’ve had to move on, and this time we’re going even further out into the countryside. No really, there are farms and stables at the end of our road!
Of course, couldn’t move somewhere that didn’t have BT Infinity after seeing the difference. Line was activated this morning…pretty much same speed as before.
So, we finally moved out of an inner-city 2? bedroom basement flat to a lovely 3 bedroom house in the suburbs. The fresh air, the quiet, the lack of neighbours thumping up and down the stairs…oh the joy 🙂
Still moving furniture, and sorting bags and boxes, more soon.
So, finally fed up with Virgin Media I went ahead and ordered BT Infinity Unlimited. New line installed for free (current web offer), BT Home Hub 5 arrived last week ready to go, and the engineers were quick, efficient and polite.
With the ongoing shoddy service from Virgin Media, particularly the horrendous packet loss at peak times, I’ve been forced to take a break from World Of Tanks and my new clan.
It was just beyond frustrating not being able to play properly, control lag, game jitters, etc, and was only leading me to get frustrated and whine at my friends.
I’ll be back as soon as I have an alternative internet solution.
So, it would seem Virgin Media have failed to plan out properly and didn’t get permission to dig up the road and lay some more cable, which is why its taking an age to solve this ‘utilisation’ issue.
The new fix date? We’re not sure, its due to be reviewed at the end of Jan 2015???
Really? 5 months with terrible internet and it still might not be fixed? And you expect customers to just suck it up?
No thanks. I’m off to see what BT can offer.
Continuing the Virgin Media disaster saga.
Called today to find out why service was still beyond bad, considering that the solution was supposed to have been put in place at the end of October, only to find out that the date has been cleared and no new date set! But its ok apparently, because I can claim the BB part of my bill back, so that’s fine, right?
Trying to explain to first line support (who are an overseas call centre, most of the time) that a paltry refund doesn’t reimburse me for the 3rd party web services that I have paid for and am unable to use, or how 0.2Mb with a 120 latency to the first hop is useless to even browse the modern image heavy web (it even times out trying to load Virgin’s own support site), is a bit pointless as they can’t do anything except try to get you to go through the ‘checklist for idiots with BB trouble’ and offer platitudes.
I can’t believe that a known issue can slip a fix date and not have a new date set, or that they have no way to notify people that its an ongoing problem unless you ring up every month. Or maybe that’s the point, they don’t want to advertise that there is a problem likely to take 2-3 months to fix whilst they’re still cramming people onto their ‘super fast broadband’.
Angry, angry, angry!